Terms and Conditions

/Rules of Use/

Terms of use of the online store at http://www.goemotion.eu

1. These general terms and conditions of use (“Terms”) govern the relationship between “GREEN E-MOTION” OOD, hereinafter referred to as “GO e-motion” as the Supplier, on the one hand, and the Users of the website, buyers of goods located on the website http://www.goemotion.eu, hereinafter referred to as “Users”, on the other.

1.1 “GREEN E-MOTION” OOD is a company registered under the Commercial Code of the Republic of Bulgaria with UIC 206783092, with its registered office and management address in Varna, 28 Hristo Popovich Street, email address office@goemotion.eu, phone number +359897999425.

1.2. The Company operates in accordance with the legislation of the Republic of Bulgaria, including the Consumer Protection Act and the Personal Data Protection Act.

The Company owns the rights to the Trademark “GO e-motion” under Registration Number 0161293N, filed with the Patent Office of the Republic of Bulgaria.

Please read the published General Terms and Conditions of Use in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services). If you do not accept the Terms set forth herein, you will not be able to use our Online Store. By using our services, which are available without registration, you will be deemed to have agreed to the Terms.

In connection with the Services provided, GO e-motion.bg processes personal data in accordance with the Personal Data Protection Policy (“Policy”), which is visible and easily accessible on our site.

This document contains information about the activities of “GREEN E-MOTION” Ltd. and the general terms and conditions for using the services provided by “GREEN E-MOTION” Ltd. , regulating the relations between us and each of our users.

Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Provider GO e-motion.

2. Agreement with the Terms and Conditions

2.1. The User declares that he is familiar with and accepts these General Terms and Conditions by checking the “I agree with the General Terms and Conditions” box on the registration form. Before clicking the “Registration” button, you have the opportunity to review and edit the information you have provided. You agree that electronic statements to GO e-motion and electronic statements from GO e-motion to you will be considered as signed with a simple electronic signature in accordance with Art. 3, paragraph 10 of Regulation (EU) No. 910/2014, with the force of a handwritten signature. The authorship of these statements will be established in accordance with Art. 13, paragraph 1 in conjunction with Art. 13, paragraph 4, sentence 2 of the Electronic Document and Electronic Certification Services Act (“EDCEA”).

3. 3. Use of the services of the site

3.1. Use of the Services is possible with and without registration. Use of the Services in both cases will be considered as an expression of agreement with the Terms.

3.2. Registration is carried out personally, and registration on behalf of other persons is not allowed. When registering, you are required to fill in the mandatory fields in the registration form (name, email address, etc.).

3.3. You undertake to provide true, complete and up-to-date data during registration and to maintain them as such. In case of inaccuracy in the data, you do not have the right to use the Services until it is removed.

3.4. You are responsible for all actions performed through your account using your username and password for access. You undertake to immediately notify GO e-motion in the event of unauthorized access or likelihood of such.

By accepting the General Terms and Conditions, the User agrees to the processing of his personal data on the basis of the contract concluded between him and GO e-motion.

4. Liabilities

4.1. GO e-motion is not liable for any damages resulting from visiting the Online Store and the information published therein.

4.2. The information about the products is provided as a characteristic by the manufacturers. GO e-motion is not responsible for any inaccuracies in this characteristic.

4.3. GO e-motion does not exclude the possibility of errors, inaccuracies or omissions due to technical or human factors and is not responsible in this regard.

4.4. If due to technical or human factors, a breach of the site by third parties or misuse of the information on the site without the knowledge of GO e-motion you notice any irregularities, please report them to e-mail: office@goemotion.eu

5. Definitions

For the purposes of these General Terms and Conditions, the following terms shall be understood as follows:

Site  – http://www.goemotion.eu and all its subpages.

User/Client – means any natural or legal person who has placed an order to purchase goods from the Merchant through the online store, who has confirmed his/her agreement with these General Terms and Conditions. In case of doubt regarding the data provided by the Customer, the Merchant reserves the right to refuse the order/terminate the contract by notifying the Customer thereof.

General Terms and Conditions – these General Terms and Conditions, which include terms of use and delivery, voluntary dispute resolution, forms for withdrawal from the contract and replacement and any other legally significant information found on the Site.

Personal Data – information about an individual – three names, date of birth, e-mail, telephone.

Goods – means any product owned by GO e-motion, offered on the website www.goemotion.eu. Each good is indicated by its main characteristics and a sales price.

Sales Agreement – a contract under which GO e-motion transfers or undertakes to transfer the ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them.

Procedure for alternative consumer dispute resolution – a procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an alternative consumer dispute resolution body.

6. Technical steps for concluding a contract.

6.1 Users mainly use the interface of the GO e-motion website to conclude contracts for the purchase and sale of goods offered by GO e-motion.

6.2. The contract is concluded in Bulgarian.

6.3 The contract between GOe-motion and the User represents these general terms and conditions, available at: http://www.goemotion.eu.

6.4 The party to the contract with GO e-motion is the User according to the data provided during registration and contained in the User’s personal profile. For the avoidance of doubt, these are the data with which an account was created with GO e-motion.

6.5 This contract is considered concluded from the moment of confirmation by the User, made by opening a confirmation link sent by GO e-motion by e-mail to the User/Client, after the latter has registered on the site and entered a password. In cases of access to GO e-motion services without registering on the site, the parties consider the conclusion of the contract to be the confirmation of the order placed on the site by the User/Client.

6.6 When placing an order (with or without Registration on the site), the User receives confirmation by email that his order has been accepted. Before sending the ordered goods, GO e-motion has the right to contact the User at the phone number specified by him, in order to specify details of the order and/or delivery.

6.7 GO e-motion is not responsible for failure to fulfill an order in cases where the User has specified incorrect, incomplete and/or inaccurate data.

6.8 The statement for concluding the contract and the confirmation of its receipt are considered received when their addressees have the opportunity to access them.

6.9. Each order sent through the site will be considered by GO e-motion to be regular if a username and password have been used that the system has accepted as valid, regardless of whether they are used by a person other than the holder. It is the User’s obligation to maintain the confidentiality of their username and password.

7. Order

7.1. In the event of a product being out of stock, GO e-motion reserves the right to refuse the order.

7.2. After selecting one or more products offered on the GO e-motion website, the User must add them to their list of products for purchase. Selecting products/products from the site is done by clicking on the “BUY” button. In this way, the selected product/product is added to a virtual “CART”, which contains information about each product, its quantity and price, as well as the total amount due for the selected products/products. All customers registered in the GO e-motion mobile application benefit from preferential prices. The customer is given the opportunity to apply a PROMO CODE owned by him, after which the total price of the amount due will be changed according to the customer’s promo code.

7.3. After final selection of products/products that the Customer wishes to purchase, he should click on the “ORDER” button.

7.4. The User/Client is required to provide delivery details, as well as payment and delivery methods, and then confirm the order via the site interface. This can be done by clicking the “ORDER” button.

7.4. When placing an order, the User receives confirmation by email that his order has been accepted.

7.5 In the event that GO e-motion does not have a product ordered by the User and cannot fulfill the Order, GO e-motion is obliged to notify the User thereof.

8. GO e-motion has the right to refuse to conclude a contract with an incorrect User.

8.1. GO e-motion has the right to treat a User as incorrect in cases where:

– there is a failure by the User to comply with the General Terms and Conditions;

– an incorrect, arrogant or rude attitude towards GO e-motion representatives is established;

– systematic abuses by the User towards GO e-motion have been established.

9. Prices

9.1. The prices of the offered goods are those indicated on the GO e-motion website at the time of placing an order, except in cases of obvious error.

9.2. The prices of the goods include VAT, in cases where its charging is provided.

9.3 GO e-motion reserves the right to change the prices of the goods offered on the site at any time and without notice, and such changes will not affect orders already placed.

9.4 GO e-motion may provide discounts for the goods offered on the site, in accordance with Bulgarian legislation and rules set by GO e-motion. The rules applicable to such discounts are available at the place where the discount is displayed. The “PROMO CODE” option is an opportunity for each client/user to enter a code provided by GO e-motion to generate a discount. The code can be provided in various ways, such as sending it by e-mail to the customer, advertising campaigns, flyers, etc.

Entering a PROMO CODE is done after clicking on the button “Click here to enter the code” . After entering it, you should click on the button “Apply promo code”. Thus, the system will generate the discount received by the customer in the final price due for payment.

9.5. Each registered user on the site accumulates points with each order. The accumulated points can be applied to subsequent orders by reducing the price of the products in the basket.! We do not have an option to accumulate points

10. Changes

10.1. Typographical errors, differences in color visualization, as well as changes in the design of the products are possible.

10.2. Since the Services can only be used in accordance with the current Terms, if you do not agree with them, we are not technically able to provide you with the Services in the Online Store. If you do not agree with the Terms, you must not use the Online Store. If you wish, you have the option to close your account and terminate the contract at any time.

11. Payment

11.1 When placing an order, payment can be made in one of the following ways:

• With cash on delivery upon receipt of the order.
• Payment on site at the physical store;
• By bank transfer to an account with the Holder: “GREEN E-MOTION” OOD, UIC 206783092

IBAN: BG94UNCR70001524788326

BIC: …………

With a bank: UNICREDIT.

12. Payment with a bank card via virtual POS

12.1 On our website www.goemotion.eu respectivelyGREEN E-MOTION OOD you can pay with a bank debit, credit or business card with the Visa and MasterCard logo through the virtual POS of a bank servicing us, which is DSK AD part of OTP group.
12.2 Payment with a bank card can also be made by generating a unique link for your order from us to you. After receiving the link in your e-mail, you need to click on it to open the bank’s payment page.

12.3 The security of payments is protected by the security programs of the international card organizations (ICCOs) MasterCard Identity check and VISA Secure.
12.4 When paying by card through the virtual POS of DSK Bank, you will need to enter the card number, validity, CVV/CVC. If your card participates in the MCO MasterCard Identity check and VISA Secure security programs, you will need to enter a 3-D password.

12.5 We at www.goemotion.eu respectivelyGREEN E-MOTION OOD do not collect, process or store card data. All card details are filled in personally by you on the secure payment page of our servicing bank.

12.6 Regardless of the currency of your bank account, the transaction will be made in Bulgarian leva according to the current exchange rate of your servicing bank. All prices are final, including VAT.

12.7 In cases where it is necessary to refund an amount, regardless of whether it is in full or in part, and the payment was made by card, we refund the amount by ordering a reverse transaction on the card with which the payment was made within 5 working days.
12.8 From a security point of view, the maximum amount for payment by card is 12,000 leva.

13. Terms, methods and delivery time

13.1. GO e-motion undertakes to ensure conditions for the proper packaging, transportation and delivery of the products, so that their qualities are preserved.

13.2. If the User has placed his order at an office of the Courier Company, he has a period of 5 working days, starting from the date of delivery, to accept it. After this period, the order is canceled and returned to GO e-motion.

The delivery of the ordered goods is carried out through the following courier company:

Speedy – www.speedy.bg

The delivery is made to the user’s address on the territory of the Republic of Bulgaria, to an office of the courier company/machine or the order can be picked up from the physical store located in the city of Varna, ul. “G. Benkovski” №…, unless otherwise stated on the site.

The delivery costs are individually indicated in a table below. The User pays for courier services in the event of returning goods to GO e-motion, except in the event of goods being sent to the User by mistake by GO e-motion.

Before sending the ordered goods, GO e-motion has the right to contact the User at the phone number specified by him in order to clarify details of the order and/or delivery.

GO e-motion is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or phone number.

Delivery is made within the terms described under each delivery option in the order interface module. In exceptional circumstances, GO e-motion reserves the right to extend the delivery period, informing the User about this in a timely manner.

GO e-motion processes orders within 2 business days of placing the order, as delays may occur due to problems with the companies carrying out the logistics, as well as force majeure circumstances related to the Covid crisis, which imposes delays and problems with the logistics of the goods. Delivery is usually carried out within the usual period in practice in accordance with the selected delivery method. It is possible to extend the delivery period due to a temporary lack of the product you ordered or its insufficient availability to fulfill the quantity you requested, as well as in the event of a declared state of emergency or an extraordinary epidemic situation. In such cases, we will contact you for additional clarifications.

The user is obliged to inspect the goods at the time of delivery and to notify immediately of any discrepancies, shortages and damage found. If the user does not do this, it is assumed that the delivery has been accepted without objections.

GO e-motion reserves the right to change the available delivery and payment methods and/or the terms and conditions thereof at any time by publishing the available delivery and payment methods on the website without further notice.

DELIVERY

 

Special conditions	Weight	Delivery price to Speedy office	Delivery price to address
Delivery to the physical store with the option “Pick up from location”	Regardless of weight	–	Free
Purchase worth over 50 BGN with VAT	up to 3 kg.	Free	Free
Purchase worth over 100 BGN. with VAT	Regardless of weight	Free	Free
	up to 1 kg.	3.90 lv.	5.25 lv.
	up to 3 kg.	3.90 lv.	6.30 lv.
	up to 6 kg.	5.16 lv.	10.98 lv.
	up to 10 kg.	6.46 lv.	12.18 lv.
	up to 20 kg.	11.84 lv.	18.07 lv.

 

– All prices include VAT;

– The maximum allowable weight of one shipment is 20 kg.;

 

Conditions:

“GREEN E-MOTION” Ltd. provides its customers with the opportunity to choose one of the following delivery methods for goods ordered through www.goemotion.eu:

• To an address specified by the customer• To an office of the courier company Speedy or a Speedy vending machine• To the physical store of GO e-motion in the city of ………………………….

 

Deliveries to an address specified by the customer:

In case the order is placed at a Speedy office, the customer has a period of 5 working days from the date of delivery to receive it. An order not received within this period is canceled and returned to the warehouse at “GREEN E-MOTION” Ltd., and the amount paid for the order is not subject to refund.

 

*For shipments to smaller settlements, where the courier company Speedy has a specific weekly delivery schedule, the respective schedule is followed.

**It is possible to extend the delivery period due to a temporary lack of the product you ordered or its insufficient availability to fulfill the quantity you requested, as well as in the event of a declared state of emergency or an extraordinary epidemic situation. In such cases, we will contact you for additional clarifications.

***We recommend that you track your shipment by the waybill number, which you receive by email after the shipment has been handed over to the courier company Speedy.

 

 

Deliveries to Speedy offices

When placing an order to a Speedy office, the client has a period of 5 working days from the date of delivery of the respective shipment to an office in which to accept their shipment. After the expiration of the term, the order is canceled and returned to the warehouse at “GREEN E-MOTION” Ltd., and the amount paid for the order is not subject to refund.

 

In order to avoid unintentional errors, after each order the customer receives a notification by email confirming the order, to the contacts provided by the customer. Courier company Speedy will send the customer an email at the moment the order is accepted by Speedy for delivery, as well as an email/sms on the day of delivery.

 

Receiving ordered goods from the physical store GO e-motion:

“GREEN E-MOTION” Ltd. provides customers with the opportunity to request delivery of the ordered products from the physical store. This delivery method is completely free for customers and allows them to receive the order easily and quickly at a time convenient for them.

 

 

An order not received within 14 days of the delivery date in a store will be canceled and returned to the warehouse at “GREEN E-MOTION” Ltd., and the amount paid for the order will not be refunded

 

14. Return of a product

14.1. The User has the right to return products within 14 days of their purchase, if he changes his mind for any reason, provided that the product shows no signs of use and is in its original packaging. The costs of returning the shipment are borne by the User. Upon fulfillment of the conditions described above, after receiving the product, GO e-motion is obliged to refund the User the amount for the returned product.

14.2. The refund of the amount is made in the manner in which it was received by “GREEN E-MOTION” LTD, unless it is explicitly stated that the User prefers another payment method. Shipments paid for with cash on delivery by the User are returned to the bank account specified in the User’s request to GO e-motion.

14.3. To exercise your right of withdrawal, you must inform us of your name, address, telephone number, email address, and your decision to withdraw from the contract by an unequivocal statement. It is sufficient to send a message regarding the exercise of the right of withdrawal within the aforementioned 14-day period.

14.5. If you withdraw from an order, we will refund all payments we have received from you within a period of no later than 14 days from the date of return of the goods. The period is considered met if you send the goods back to us before the expiration of the 14-day period. You must bear the direct costs of returning the goods. In case of withdrawal, the goods must be returned in their original packaging, undamaged and unused. In case of failure to comply with these conditions, we reserve the right to refuse to accept the returned goods and not to refund the amount paid by you.

The cancellation can be made by sending a standard cancellation form to the address city of Varna, ul. Hristo Popovich 28 or by e-mail: office@goemotion.eu

 

Standard form for the right to cancel an online purchase Appendix No. 6 to Art. 47, para. 1, item 8 and Art. 52, para. 2 and 4 of the ZPA

(fill in and send this form only if you wish to withdraw from the contract)

– To (the trader’s name, his geographical address and, where applicable, his fax number and his e-mail address are to be filled in by the trader):

– I/we hereby notify* that I/we withdraw* from the contract concluded by me/us* for the purchase of the following goods*/for the provision of the following service*

– Ordered on*/received on*

– Name of the consumer/s

– Address of the consumer/s

– Signature of the consumer/s (only if this form is on paper)

– Date

—————————————————–

* Strike out where not applicable.

 

15. Intellectual Property

The intellectual property rights on all materials and resources, trademarks, copyrights, intellectual property rights, etc. located on the GO e-motion website (including the available databases) are subject to protection under the Copyright and Related Rights Act, belong to GO e-motion or the respective designated person who has transferred the right to use GO e-motion, and may not be used in violation of applicable law.

In case of copying or reproduction of information outside the permissible scope, as well as in case of any other violation of intellectual property rights on GO e-motion resources, GO e-motion has the right to claim compensation for the direct and indirect damages suffered in full.

Except in cases where it is expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the GO e-motion website.

GO e-motion undertakes to exercise due care to ensure that the User has normal access to the services provided.

GO e-motion reserves the right to terminate access to the services provided. GO e-motion has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.

16. Termination and cancellation of the contract

GO e-motion has the right, at its discretion, without prior notice, to unilaterally terminate the contract if it establishes that the services provided are used in violation of these general terms and conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.

Except in the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated upon termination of the activities of GO e-motion or termination of the maintenance of its website.

Outside the cases specified above, each party may terminate this contract by giving one week’s notice to the other party in the event of non-fulfillment of the obligations under the contract.

The written form of the contract is deemed to have been complied with by sending an e-mail message.

17. Conciliation clause

The parties declare that, in the event that any of the clauses under these General Terms and Conditions prove to be invalid, this will not entail the invalidity of the entire contract or its other parts. The invalid clause will be replaced by the mandatory provisions of the law or established practice.

18. Amendment of the general terms and conditions

GO e-motion undertakes to notify the Users of any amendment to these general terms and conditions within 7 days of the occurrence of this circumstance at the email address specified by the User.

When the User does not agree with the amendments to the General Terms and Conditions, the User has the right to withdraw from the contract without giving a reason and without owing compensation or penalty. In order to exercise this right, the User must notify GO e-motion within one month of receiving the notification under the previous article.

In the event that the User does not exercise his right to withdraw from the contract in accordance with the procedure set out in these General Terms and Conditions, the amendment shall be deemed to have been accepted by the User without objection.

19. Applicable law

The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not regulated by these General Terms and Conditions.

GO e-motion identifies the Users of the site by storing log files on the Site server.

GO e-motion has the right to collect and use information about the Users on the basis of and for the purposes of fulfilling the contract concluded with the User under general terms and conditions. The information by which the person can be identified may include personal data specified in the general terms and conditions, as well as any other information that the person provides voluntarily during registration. The information also includes any other information that the User enters, uses or provides when using the services.

GO e-motion takes due care and is responsible for protecting the information about the User that has become known to him during registration, except in cases of force majeure, accidental event or malicious actions of third parties.

GO e-motion may disclose personal data to third parties only in the cases provided for by law and in the circumstances provided for by law or after explicit consent from the Users.

 

20. Information about authorities controlling the activity

The authorities regulating the activity of GO e-motion are the Consumer Protection Commission /CPC/ and the Personal Data Protection Commission (PDPC), with the following coordinates:

For the CPC:

Website: https://kzp.bg/kontakti

tel: 0700 111 22

email: info@kzp.bg

address: Sofia, Slaveykov Square, 4A, floors 3, 4 and 6

For the PDPC:

Website: https://www.cpdp.bg/

tel: 02/91-53-518

email: kzld@cpdp.bg

address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.

Consumers can use the European Online Dispute Resolution (ODR) platform, available at / http://ec.europa.eu/odr / – a single access portal that allows consumers and traders in the EU to settle disputes that arise between them.

Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation procedure on a voluntary basis.

The general conciliation commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.

The general conciliation commissions are designated on a regional basis, and the General Conciliation Commission with its headquarters in Sofia and its area of ​​operation is the Sofia District.

The consolidated list of recognised ADR entities of the Member States of the European Union can be found at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

Date of update: 03.04.2024 (dd/mm/yyyy)